Go to Top

FAQ’s

Is the shopping cart secure?

All our credit/debit card transactions are processed by PayPal; for your security we never see your card details. Our shopping cart will pass the final transaction value including postage to PayPal’s secure server for payment using either a credit/debit card or a PayPal balance if you have one.

Can I get a refund?

New items may be returned within 7 days of receipt provided they are in the same condition supplied and unused. If you want to return an item it must be properly packed and you should use Recorded delivery or similar and ask for proof of posting from your Post Office. The cost of return is your responsibility. Only the cost of the item will be refunded, not the postage. An RMA number is required before returning an item, please email us with your RMA number request. Used items are not normally covered by the 7 day return offer.

Do I need a PayPal account?

You do NOT need to be a registered PayPal user to purchase items from us using a credit/debit card. During the checkout process you will be taken to PayPal’s website for payment, just click ‘Continue’ under ‘Don’t have a PayPal account’.

Where are the pdf instructions?

Click here for our Downloads page where you can download pdfs for all the kits. We also pop a note in with your packet to remind you of this link.